Hennessey Digital Hires New Director of Client Services, Raising the Standard for White-Glove Service for Digital Marketing Agencies
Hyman is an alumna of Brainlabs and brings years of experience in client service, sales, and pay-per-click advertising (PPC). She replaces Hennessey Digital’s current Director of Client Services Jessica Rowe, who now serves as the agency’s Director of Content.
“I love all things client services because you have to be a proactive problem-solver, and you have to be good at both the analytical and the interpersonal to be effective. Helping clients succeed and developing people are among my favorite things about what I do, and I’m so happy to have landed at Hennessey Digital,” said Hyman.
Hennessey Digital President & COO Scott Shrum is enthusiastic about Hyman’s addition to the team as it reinforces the agency’s commitment to top-tier client experience.
“Now, more than ever, we’re laser-focused on clients’ first 100 days with us. Kristine’s past roles emphasized providing white-glove service to high-end clients, so we’re thrilled to have her on the team so that we —and our clients—can benefit from her expertise,” said Shrum.
As it builds towards its Vivid Vision for the next three years, Hennessey Digital continues to invest in its people and processes. Hyman will play an instrumental role in client retention, communication, and transparency as particular areas of focus in Hennessey Digital’s growth plans.
Hyman notes, “I consider myself a first-responder when it comes to client service, and embracing this mindset helps us become great problem-solvers. We’re one team alongside the client, integrating them into solutions and helping them through the good and the bad. The hard stuff is what makes us successful.”
We’re one team alongside the client, integrating them into solutions and helping them through the good and the bad. The hard stuff is what makes us successful.
About Hennessey Digital
Founded in 2015 by internationally recognized SEO leader Jason Hennessey, Hennessey Digital has grown from a staff of two to more than 100 global employees. Specializing in technical SEO, content marketing, paid media and pay-per-click advertising (PPC), conversion rate optimization (CRO), and creative services, Hennessey Digital helps clients get more qualified leads and grow their businesses through a holistic marketing strategy. Hennessey Digital made the Inc. 5000 list of fastest-growing private companies in America in 2019, 2020, and 2021 and was named a Quartz 2021 Best Company for Remote Workers.
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